Privacy Policy

Effective Date: July 7, 2025

At Patton’s Moving and Storage, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, communicate with us via phone, email, or SMS, or use our services. By engaging with us, you agree to the practices outlined below.

1. Information We Collect

A. Information You Provide to Us

We collect personal information when you:

• Request a quote

• Fill out a form on our website

• Call, email, or text us

• Book a move

This includes:

• Full name

• Phone number

• Email address

• Physical address

• Move-related details (e.g., locations, dates, inventory)

B. Information We Collect Automatically

When you visit our site, we may automatically collect:

• IP address

• Browser and device type

• Pages visited

• Time and date of visit

• Referring URL

C. Information from Third Parties

We may receive information from:

• Review platforms (e.g., Google)

• Advertising platforms (e.g., Google Ads, Meta)

• Integrated tools (e.g., maps, chat widgets)

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver our moving, packing, and storage services

• Send appointment confirmations, reminders, and updates

• Respond to your inquiries and support requests

• Send transactional or promotional emails or SMS with your consent

• Analyze website traffic and improve user experience

• Comply with legal and regulatory obligations

3. Communications: SMS, Email & Phone

A. Consent to Communicate

By submitting your phone number, email, or contact details, you consent to receive:

• Service-related SMS or email notifications

• Appointment confirmations and reminders

• Estimates or follow-ups

• Limited promotional content

You may receive communications from us via:

• SMS/text messages

• Phone calls (manual or automated)

• Email messages

B. Your Opt-Out Rights

You may opt out at any time:

• SMS: Text STOP to unsubscribe

• Email: Click “Unsubscribe” in any email

• Phone: Request to be removed from call lists

We comply with the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act, and only send messages to users who have opted in or expressed interest in our services.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information.

We may disclose your data:

• To employees, contractors, and trusted partners essential for delivering services

• When legally required (e.g., court order, subpoena)

• To prevent fraud or protect rights and safety

5. Data Retention

We retain your information:

• As long as necessary to fulfill services and legal requirements

• For internal analytics and service improvement

• Until you request deletion (subject to lawful exceptions)

6. Cookies and Tracking

Our website uses minimal cookies and may integrate tracking through:

• Google Analytics

• Meta Pixel

• Chat or lead forms

These help us understand site traffic and improve service. You can disable cookies in your browser settings.

7. Data Security

We implement administrative, technical, and physical security safeguards to protect your data. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

8. Children’s Privacy

Our services and website are not intended for children under 13. We do not knowingly collect information from minors. If you believe we have inadvertently collected such data, please contact us.

9. Your Privacy Rights

Depending on your location, you may have rights under privacy laws (e.g., CCPA, GDPR) to:

• Access your personal data

• Correct inaccurate information

• Delete your data

• Restrict or object to certain uses

• Withdraw consent to communication

To exercise your rights, email us at: info@pattonsmoving.com

10. Third-Party Links and Integrations

Our website may include links to external sites or tools (e.g., Google Maps, review platforms). These are governed by the privacy policies of those providers. We encourage you to review their policies separately.

11. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, the updated version will be posted here with a new effective date. Continued use of our website and services implies acceptance.

12. Contact Us

If you have any questions about this Privacy Policy or wish to request data access/deletion:

Patton’s Moving and Storage
160 Imboden Drive
Winchester, VA 22603
📞 (540) 662-3208
📧 info@pattonsmoving.com