Terms of Service
Effective Date: July 7, 2025
Welcome to Patton’s Moving and Storage. These Terms of Service (“Terms”) govern your use of our website and services. By accessing our website, submitting your information, or using any part of our services—including SMS messaging, emails, or other communications—you agree to comply with and be bound by these Terms. If you do not agree, please do not use our website or services.
1. Services Provided
Patton’s Moving and Storage provides residential and commercial moving, packing, storage, and related services. Services may vary based on location and availability.
2. Quotes & Estimates
All estimates are non-binding unless confirmed in writing. Final prices may vary based on actual service time, item weight, volume, access, and additional requests.
3. Scheduling and Cancellations
Scheduling: Subject to availability. Early booking is encouraged.
Cancellations: Minimum 48-hour notice is required to cancel or reschedule. A cancellation fee may apply.
4. Customer Responsibilities
You agree to:
Provide accurate contact, address, and service information.
Ensure access to your property on moving day.
Be present or appoint someone to oversee the move.
5. Prohibited Items
You may not include the following in your move: hazardous materials, firearms, ammunition, illegal items, live animals, perishables, or cash.
6. Digital Communications: SMS, Email, Phone
By submitting your contact information, you acknowledge and agree that:
A. Consent to Receive Communications
You expressly authorize Patton’s Moving and Storage to contact you via:
SMS/text messages
Email
Phone calls (including automated systems or pre-recorded messages)
This may include reminders, quotes, appointment details, marketing promotions, or service follow-ups.
B. TCPA Compliance
All communications are in accordance with the Telephone Consumer Protection Act (TCPA). Consent to receive SMS is not required as a condition of purchase. You may receive recurring messages.
C. CAN-SPAM Compliance
Email marketing messages will include:
Our identity and contact info
An easy unsubscribe link
Honest subject lines and content
D. Opt-Out Instructions
You may opt out at any time:
For SMS: Reply
STOPto any messageFor Email: Click the “Unsubscribe” link in any message
For Phone calls: Inform our team member you no longer wish to be contacted
Please allow up to 72 hours for processing your opt-out request.
7. Data Collection & Usage
We collect and use customer data in accordance with our Privacy Policy. This includes:
Identifying and contact information
Details related to your move
Usage data on our website and platforms
We do not sell or rent your data to third parties.
8. Liability and Coverage
We offer:
Basic valuation coverage per federal law
Optional full-value protection at additional cost
We are not liable for:
Items not packed by us
Pre-existing damages
Force majeure (e.g., weather, accidents, road closures)
9. Payment Terms
Payment is due at the end of service unless otherwise agreed. We accept cash, credit/debit, or certified checks. Unpaid balances may incur collection actions or late fees.
10. Website Use
You agree not to:
Use the site for fraudulent purposes
Disrupt or harm its operation
Copy, reproduce, or distribute our content without permission
11. Intellectual Property
All trademarks, logos, and content on this website are property of Patton’s Moving and Storage and may not be used without written permission.
12. Limitation of Liability
To the fullest extent permitted by law, Patton’s Moving and Storage is not liable for indirect, incidental, or consequential damages related to our website or services.
13. Indemnification
You agree to defend and indemnify Patton’s Moving and Storage from any claims, damages, or liabilities resulting from your use of our services or violation of these Terms.
14. Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children.
15. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted to this page with an updated effective date. Continued use of our services implies agreement with the revised terms.
16. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia. Disputes shall be resolved in the courts of Frederick County or Winchester, VA.
17. Contact Us
For questions or concerns related to these Terms or any communications, contact:
Patton’s Moving and Storage
160 Imboden Drive
Winchester, VA 22603
📞 (540) 662-3208
📧 info@pattonsmoving.com