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Patton's Moving and Storage

Terms of Service

Effective Date: July 7, 2025

Welcome to Patton’s Moving and Storage. These Terms of Service (“Terms”) govern your use of our website and services. By accessing our website, submitting your information, or using any part of our services—including SMS messaging, emails, or other communications—you agree to comply with and be bound by these Terms. If you do not agree, please do not use our website or services.


1. Services Provided

Patton’s Moving and Storage provides residential and commercial moving, packing, storage, and related services. Services may vary based on location and availability.


2. Quotes & Estimates

All estimates are non-binding unless confirmed in writing. Final prices may vary based on actual service time, item weight, volume, access, and additional requests.


3. Scheduling and Cancellations

  • Scheduling: Subject to availability. Early booking is encouraged.

  • Cancellations: Minimum 48-hour notice is required to cancel or reschedule. A cancellation fee may apply.


4. Customer Responsibilities

You agree to:

  • Provide accurate contact, address, and service information.

  • Ensure access to your property on moving day.

  • Be present or appoint someone to oversee the move.


5. Prohibited Items

You may not include the following in your move: hazardous materials, firearms, ammunition, illegal items, live animals, perishables, or cash.


6. Digital Communications: SMS, Email, Phone

By submitting your contact information, you acknowledge and agree that:

A. Consent to Receive Communications

You expressly authorize Patton’s Moving and Storage to contact you via:

  • SMS/text messages

  • Email

  • Phone calls (including automated systems or pre-recorded messages)

This may include reminders, quotes, appointment details, marketing promotions, or service follow-ups.

B. TCPA Compliance

All communications are in accordance with the Telephone Consumer Protection Act (TCPA). Consent to receive SMS is not required as a condition of purchase. You may receive recurring messages.

C. CAN-SPAM Compliance

Email marketing messages will include:

  • Our identity and contact info

  • An easy unsubscribe link

  • Honest subject lines and content

D. Opt-Out Instructions

You may opt out at any time:

  • For SMS: Reply STOP to any message

  • For Email: Click the “Unsubscribe” link in any message

  • For Phone calls: Inform our team member you no longer wish to be contacted

Please allow up to 72 hours for processing your opt-out request.


7. Data Collection & Usage

We collect and use customer data in accordance with our Privacy Policy. This includes:

  • Identifying and contact information

  • Details related to your move

  • Usage data on our website and platforms

We do not sell or rent your data to third parties.


8. Liability and Coverage

We offer:

  • Basic valuation coverage per federal law

  • Optional full-value protection at additional cost

We are not liable for:

  • Items not packed by us

  • Pre-existing damages

  • Force majeure (e.g., weather, accidents, road closures)


9. Payment Terms

Payment is due at the end of service unless otherwise agreed. We accept cash, credit/debit, or certified checks. Unpaid balances may incur collection actions or late fees.


10. Website Use

You agree not to:

  • Use the site for fraudulent purposes

  • Disrupt or harm its operation

  • Copy, reproduce, or distribute our content without permission


11. Intellectual Property

All trademarks, logos, and content on this website are property of Patton’s Moving and Storage and may not be used without written permission.


12. Limitation of Liability

To the fullest extent permitted by law, Patton’s Moving and Storage is not liable for indirect, incidental, or consequential damages related to our website or services.


13. Indemnification

You agree to defend and indemnify Patton’s Moving and Storage from any claims, damages, or liabilities resulting from your use of our services or violation of these Terms.


14. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children.


15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted to this page with an updated effective date. Continued use of our services implies agreement with the revised terms.


16. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia. Disputes shall be resolved in the courts of Frederick County or Winchester, VA.


17. Contact Us

For questions or concerns related to these Terms or any communications, contact:

Patton’s Moving and Storage
160 Imboden Drive
Winchester, VA 22603
📞 (540) 662-3208
📧 info@pattonsmoving.com